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Tango shoes are very beautiful! Are they only for dancing or they can be worn daily?
ΑπάντησηTango shoes are unique, handmade, collector’s items. They are made for endless hours of dance: they are comfortable and balanced with unique colors and designs. You may not be involved with dancing, but you can wear them daily if you are simply looking for a comfortable pair of high heels that will draw attention whenever and wherever you are!. Many of our customers avoided high heels until they got to know our shoes. Now, that’s all they wear!
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How do i choose the correct shoe size?
ΑπάντησηAll our products follow the general European size specifications. However, if you have any query, feel free to contact us via e-mail at
info@cardou.com .
Usefull tips:
-Prefer comfort over appearance.
-Choose the smaller size but at the same time also look for comfort. If you intend to use your new shoes exclusively for dancing, your shoes need to feel “tight” in order to give you support. Keep in mind that the shoes will acquire the form of your feet over time. “Loose” shoes are not appropriate for dancing.
-Suede shoes tend to feel more comfortable, while leather or satin ones feel more “tight’’ but they acquire fast the shape of your feet.
Below you may also find some specifc tips for each shoe company:
Women: We usually choose one size smaller than our regular one. If for example in regular shoes we wear a size 38, in tango we select 37. This is an absolute rule in half sizes: if for example in regular shoes we wear a 38.5, in tango we will wear for sure a 38.
Men: In this case, the size corresponds to the regular shoe size we wear.
Sneaker: In sneakers we wear our running shoe size.
Again, for any information or advice you can contact us by sending an e-mail to info@cardou.com .
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How can I pay for my purchases?
ΑπάντησηWe accept Visa, MasterCard, Amex and Paypal, you can also use bank transfer.
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What should I watch for when my new shoes arrive?
ΑπάντησηFor starters, enjoy your new shoes!! We highly recommend that you are very careful in your first trial until you decide to keep them. Start by wearing only the right shoe on a carpet so that the soles or the heels are not scratched by hard surfaces. Please note that shoes whose soles are marked will not be accepted for exchange. Wear thin stockings and do not persist in wearing them if they feel small since this will stretch and spoil their form. Once worn, avoid movements that could crease, scratch, or open the skin. In essence, products returned should not show any evidence of usage.
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Can i return an item purchased at a discounted price or during a promotion?
ΑπάντησηItems purchased as part of a special promotion (i.e sale, black Friday, xmas bazaar e.t.c.) or at a discounted price are not eligible for a refund.
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What happens in case i pick the wrong shoe size ?
ΑπάντησηOf course you can, provided that:
• you first contact us by e-mail at info@cardou.com explaining the reason for returning the product.
• the product has not been used.
• the return takes place within 10 working days from the day of receipt.
• the product is accompanied by the documents which prove the transaction and date of reception.
If the above-mentioned terms and conditions have been met, you can select a product of equivalent type and price from our site . If you do not find an item to your full satisfaction, you maintain the right to select something from our next collections.
For more details and the exact process click here for our return policy.
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How does the Newsletter service work?
ΑπάντησηIf you register to receive our Newsletter, you will be notified via e-mail about Cardou’s news as well as the addition of new products. The newsletter is sent monthly and we guarantee that your e-mail adress will not be made available to third parties. Please note that you may cancel your registration any time you wish.
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How can I update my personal details?
ΑπάντησηLog in to your account, go to “
My Account” on the top right corner of the page, there you can update or review all your personal info.
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How can i track my order?
ΑπάντησηOnce your order is handed over by Cardou to the courier company for delivery , you will be notified by e-mail for the track number and the relevant courier’s site were by entering the order track number, you will be updated about the progress of the delivery.
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Is it safe to use my credit card for on-line purchases at Cardou?
ΑπάντησηFor us It is very important that you feel safe when you browse in Cardou’s pages. All orders are made with the SSL encryption system which guarantees safe transactions and no credit card data are stored on our site. The transaction is handled solely by our payment gateway partner Viva.
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Can i order an item that is no longer available or found in another site?
ΑπάντησηPlease send us an e-mail at info@cardou.com with the description of the pair of shoes you want and if possible a photo. We will look into it and let you know. Please keep in mind that in the case of handmade footwear extra charges and delivery time may apply.
